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Respect Policy and House Rules

House Rules                                                                                                  

Wall and Lakes Holiday Cottage, Brampton, Cumbria

Thank you for your support, consideration and understanding, these rules complement our Terms and Conditions of Booking and aim to help us all live in harmony together and for you to enjoy your stay, ensuring it is a place you feel happy, safe, and secure in, loving to come back to time and time again.  Remember if you have any concerns at all, we are always happy to help, please just contact us.

Whilst using the Property, please adhere to the following House Rules:

  • You are responsible for the supervision of all members of your party always, including those under the age of 18. The lead guest must also provide their permanent residential address.  All guests must also provide their full name and age (if over 16) and, if non-EU, their nationality, and passport/next destination details.
  • Arrival & Departure Times: Between 5pm and 10pm on arrival day. Leave by 10am on day of departure.
  • Please respect local community, keep noise levels to a minimum, especially between 8pm and 8am.
  • No smoking, e-cigarettes or vapes inside the property.
  • No visitors allowed to visit or stay at the Property, unless by prior agreement with us.
  • No pets or other animals are allowed. Except for registered assistance dogs, agreed in advance.  Where assistance animals are permitted, you must not leave them unattended in the Property.
  • Fire risks including candles, barbeques, firepits, fireworks, lanterns are not permitted at the Property. Please refer to our comprehensive fire safety risk assessment in the cottage or request a copy, if required.
  • Drone and unmanned vehicles are not to be used on or from our site without permission.
  • No EV Charging: You are not permitted to use domestic power sockets to charge an electric or hybrid vehicle, including electric bikes and scooters.
  • Strictly no events, parties, illegal or anti-social behaviour. If such incidents take place, we reserve the right to request you, and all guests in the group) immediate departure and, when appropriate we will inform police. Note: guests will be liable, charged accordingly, for malicious damage or vandalism
  • Parking & approach: Please drive slowly & carefully along Tree Gardens, noting that this track can be uneven and rough at times.  Always park vehicles (maximum of 2) in the driveway, ensuring this single-track lane is not blocked.
  • Accessibility: Take care moving around garden and entrance steps to the property. The driveway and gardens are on a gradual slop with steps.  Please ensure the property meets your needs and refer to our accessibility guidance:  Accessiblity (wallandlakesholidaycottage.co.uk).  Ask if any queries.
  • Follow the country codee. do not enter the field directly behind Wall and Lakes holiday cottage, being respectful of the farmers land and livestock.
  • Keys: Please return to the key safe on departure.  Guests will be responsible for any replacement costs for new keys and/or new locks required.
  • Breakages, faulty or damaged items: Please advise us, as soon as possible, of any items that may need replaced or repaired for your use, safety and enjoyment of the cottage.
  • Cleaning on departure: Please give the cottage a general clean before you leave, removing all rubbish and all your personal possessions.  We cannot take responsibility for any personal possessions you may leave behind.
  • No third-party services or hired equipment.  
  • No access to the small side garage or fenced off area/shed behind. 
  • Cleaner access required every 7 days for longer stays. 

version 1.1   31 March 2024